Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Starting a Return
To start a return, please contact us at info@plantteesprinting.com.
Once your return request is received and approved, we will provide the return address along with instructions on how and where to send your package. If applicable, we will also send a return shipping label.
Items sent back to us without first requesting a return will not be accepted.
For any questions about a return, please contact us at info@plantteesprinting.com.
Damages and Issues
Please inspect your order as soon as you receive it. Contact us immediately at info@plantteesprinting.com if your item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
Certain items cannot be returned, including:
• Custom, personalized, or made-to-order products
• Special-order items
• Perishable goods, such as food, flowers, or plants
• Personal-care goods, such as beauty products
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards
If you have questions about whether a specific item is eligible for return, please contact us at info@plantteesprinting.com before submitting a return request.
Exchanges
The fastest way to get the item you want is to return the original item. Once your return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without needing to provide justification.
To qualify, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you after we receive and inspect your return and let you know whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at info@plantteesprinting.com.